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Our Practice Policies

Xthetics Face & Body Sculpt

Your Visit to Xthetics

A Seamless and Luxurious Experience

At Xthetics Face & Body Sculpt, located in the heart of Downtown Calgary at 425 11 Ave SE, we are dedicated to ensuring your visit is as comfortable and stress-free as possible. Our clinic operates exclusively by appointment, allowing us to provide personalized care tailored to your needs. Please arrive at your scheduled time to ensure a seamless experience.

Parking Convenience

For your convenience, we offer heated underground parking in our building. Prior to your appointment, you will receive an email with an entry code and detailed instructions for accessing the parkade. To enhance your experience, we cover the parking fees during your treatment. Simply pay for your parking upon arrival, and we will credit the amount at the time of check-out.

Consultation and Payment Policies

Complimentary Consultations

We offer complimentary consultations, with a valid credit card required for no-show protection. You may book one consultation every six months at no additional cost.

Informed Consent

Prior to any treatment, you will sign an informed consent, acknowledging that our services are cosmetic and elective.

Payment Upon Service

All treatments require payment upon completion. Our team will clearly explain the fee structure before your procedure.

Refund Policy

While we do not offer refunds on treatments or deposits, any payments made can be applied to future treatments. Refunds, if applicable, are determined case-by-case with management approval.

Payment Methods

We accept exact cash, checks, debit cards, and most major credit cards. Gift cards are non-refundable.

Cancellation and Late Arrival Policy

To respect the time of our clients and staff, we have the following policies:

To respect the time of our clients and staff, we have the following policies:

Fees apply for appointments rescheduled or canceled with less than 48 hours’ notice, no-shows, or arrivals more than 15 minutes late.

For appointments with RN, Laser Specialist, or Medical Aesthetician

  • 15 to 30-minute appointments: $50 fee
  • Over 30-minute appointments: $100 fee

For appointments with an Aesthetic Physician

  • 15 to 30-minute appointments: $100 fee
  • Over 30-minute appointments: $150 fee

Product Return Policy

We stand by the quality of our skincare and makeup products. All sales are final, but unopened products with a receipt can be returned for credit within 30 days.

At Xthetics Face & Body Sculpt, we are committed to providing an exceptional experience from the moment you step into our clinic. Our policies are designed to ensure a smooth, luxurious, and satisfying visit every time.